Do you think running a business without IT services is possible today? Most probably not! A business without IT services linked is unimaginable these days. The world of business and the world of technology are inextricably linked. A business has to evolve its corporate objectives, along with its digital and IT capabilities to stay competitive in the present market conditions.
So, what is ITIL? ITIL or the Information Technology Infrastructure Library is the pre-eminent framework for managing IT service delivery around the world. Axelos has the ownership of ITIL and it follows a set of best practices for creating and improving ITSM (Information Technology Service Management) processes. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale, and change.
What are IT Services? IT services are any IT activities that deliver business value to a company's end-users, customers, and other internal or external stakeholders. Examples of IT services include centralized corporate email and corporate websites based on back-end IT processes, such as server and network administration. Aligning IT with the business can save you time, reduce waste and help avoid costly rework. The current version of ITIL is known as ITIL V3.
ITIL offers five different certification levels:
ITIL uses a credit system for the Foundation through Expert levels, in which each certification earns a certain number of credits. Ultimately, a total of 22 credits is required to achieve ITIL Expert certification.
However, ITIL has recently evolved from ITIL v3 to ITIL 4 with a clear transition journey from one scheme structure to the other. ITIL v3 Foundation qualified candidates are encouraged to move straight to ITIL 4 Foundation to keep their skills up-to-date.
There are four certification levels within the ITIL 4 scheme:
Edoxi Training Institute offers a number of ITIL certification Training courses so you’ll be ready for the exam.
In the ITIL Foundation course, you will gain knowledge on fundamental ITIL best practices to prepare for the ITIL Foundation Certification Exam. The certification covers all the five practice areas of the ITIL service lifecycle, including how the different lifecycle stages are linked to one another. Even Though you complete the ITIL Foundation level, you will need the Practitioner or Intermediate certification before being able to qualify for service management positions. The ITIL Foundation certification has no prerequisites. Anyone with an interest in the subject matter can take this exam.
The ITIL Practitioner is considered the next step in the ITIL progression after achieving the ITIL Foundation (which is a prerequisite). This certification course emphasizes the ability to adapt, adapt and apply ITIL concepts in an organization. You may combine the concepts from ITIL Foundation with the hands-on skills gained with ITIL Practitioner certification, for a holistic ITIL approach. An ITIL Practitioner is able to use the ITIL framework to support business objectives and focuses on organizational change management, communications, and measurement and metrics.
The ITIL Intermediate Course is module-based. Each of the modules focuses on a different aspect of IT service management. The concepts learned in ITIL Foundation will be expanded with Service Lifecycle and Service Capability modules.
The ITIL Expert is an advanced certification that encompasses the breadth and depth of ITIL processes and practices across all ITIL disciplines. ITIL Expert certification is a prerequisite if you want to acquire the ITIL Master certification. To qualify for the ITIL Expert, you must obtain at least 17 credits from the Foundation, Practitioner, and Intermediate modules, and pass the Managing Across the Lifecycle (MALC) exam, earning a total of 22 credits.
The ITIL Master certification demonstrates your ability to apply the ITIL framework in real-world situations. The ITIL Master encompasses all ITIL principles and processes covered in the Foundation through Expert certifications.
ITIL certification can influence your career in the Information Technology sector or the organization you are working in. ITIL is not built around a specific business model. It is based on the collective experience and insight of highly experienced IT professionals. For instance, think about the various digital services you use every day. You use it because these services are necessary to you and have the potential in developing, delivering and maintaining various services.
Good IT Service Management is about knowing how to integrate these factors into your development process. ITIL Certifications cover the entire development lifecycle, from identifying requirements from a business and IT perspective, to designing and creating the solution, to delivering and maintaining the service in a state of continual review and improvement.
As a business or Individual, getting ITIL Certification offers numerous advantages. These advantages include:
Edoxi Training Institute, an Accredited Training Institute provides state of the art ITIL certification training through different modules – classroom, online classroom, and team/corporate training. You are free to discuss your career objectives with the highly trained faculty to judge the suitability and benefits. After joining the ITIL certification training, you get in-depth preparatory help for ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance, etc.
This course enables learners to successfully apply basic and advanced level ITIL services to lower the costs for IT operations, and get higher returns from IT investments. Edoxi Training Institute will train you to establish well-defined, repeatable, and manageable IT processes that will help you to stay ahead of the competition. Whether you're looking to add ITIL skills to your portfolio because your teams’ role has changed, or you want to master a specific ITIL technology, like efficient analysis of IT problems or risk-free implementation of IT changes, or need advanced training in ITIL, our ITIL courses will help you or your organization to remain up-to-date in the digital evolution.
Here are just a few things you’ll be able to do after taking our ITIL courses
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